Out of work in California because of Covid-19?

We want to learn from you what it’s like to go through the process of learning about and applying for unemployment assistance in California. We’re looking for folks living in California to spend 30 to 60 minutes with an interviewer online between April 2 and May 1.

We hope to learn what questions people have about the process of applying for unemployment assistance. We will use the information in this study to improve California government websites.

You must be at least 18 years old to take part in the study.

We will do interviews by video or phone. We prefer video, and we can use whatever app you like to use for video calls. If you will do an interview by video, you must be able to do a 30-minute call over the internet using Facetime, Skype, Hangouts, Zoom, or your favorite app. For phone or video, you must be willing to talk to a stranger for 30 minutes.

If you want to volunteer to be in this study, please answer these questions. (This is so we can determine whether you qualify and how to contact you if you do.)

We’ll need your email address to make an appointment for the study, but otherwise, we’re not collecting any personally identifying information.

This is independent research, which is part of Project Redesign at the National Conference on Citizenship in cooperation with the California Office of Digital Innovation. Your personal information will NOT be shared or reported. Your participation in this questionnaire and / or the study we’re conducting has no bearing on whether you get cash or other assistance from the state of California and if you do, how much.