In an ideal world, we’d have one person moderating a user research session and at least one other person taking notes or logging data. In practice it often just doesn’t work out that way. The more people I talk to who are doing user research, the more often I hear from experienced people that they’re doing it all: designing the study, recruiting participants, running sessions, taking notes, analyzing the data, and reporting.
I’ve learned a lot from the people I’ve worked with on studies. Two of these lessons are key: Doing note taking well is really hard.
There are ways to make it easier, more efficient, and less stressful.
Today, I’m going to talk about a couple of the techniques I’ve learned over the years (yes, I’ll give credit to those I, um, borrowed from so you can go to the sources) for dealing with stuck participants, sticking to the data you want to report on, and making it easy to see patterns.