Every now and then, I get interviewed or I write something for general publication.
“DHS organizing new directorate to lead CX efforts,” Federal News Network, March 17, 2023
“Yes, the lines are long. But voting is easier than ever,” Fast Company, October 28, 2020
“Helping Policy Makers Put People First: A Step-by-Step Tool for User-Centered Policy Making,” Beeck Center at Georgetown University, May 2020
“The important lessons every designer should learn from the Iowa Caucuses“, Inside Design by InVision, 6 February 2020
“Iowa Democrats Should Have Known Better Than To Use An App,” FiveThirtyEight, 4 February 2020