The epic journey of American voters

Every 4 years, I get a lot of requests to talk about design in elections from the UX and civic tech communities. Watch the talk at Midwest UX in 2018.

Dana on stage in Chicago, showing the path of the burdened U.S. voter

I’ve also written quite a bit about the hurdles that U.S. voters encounter, based on research I did before and while I was at the Center for Civic Design. There’s also a poster that you can download.

Rethinking user research for the social web

While the Web has evolved from flat documents to being fluidly ambient, we’re using user research methods from 1994. In this session, Dana presents 5 major issues confronting UXers working in the social web, challenges you to creative solutions, and shares experiences from pioneering researchers.

Watch the video of this talk from ConveyUX in 2013 in Seattle.

Or, check out the slides, below.