Dana Chisnell

Tag: older adults

  • Heuristics for understanding older adults as web users

    In 2004, Ginny Redish and I, along with Amy Lee, conducted a review of the relevant literature — research by other people — about designing for older adults (people over age 50). Doing this changed my thinking about universal design. It wasn’t enough to generate design heuristics. We also came up with ways to operationalize…

  • Designing for older adults: Reviewing 50 websites

      AARP, an American organization for people over age 50, commissioned Ginny Redish and me to give them a scorecard of how well the Web was supporting older people in terms of design. We weren’t to evaluated sites only directed at older adults, but do conduct a broad review of sites that regular people might…

  • Involving older adults in design of the user experience: Inclusive design

    Despite the reality of differences due to aging, research has also shown that in many cases, we do not need a separate design for people who are age 50+. We need better design for everyone. Everyone performs better on web sites where the interaction matches users’ goals; where navigation and information are grouped well; where…