Tag: experience design
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Usability testing is HOT
For many of us, usability testing is a necessary evil. For others, it’s too much work, or it’s too disruptive to the development process. As you might expect, I have issues with all that. It’s unfortunate that some teams don’t see the value in observing people use their designs. Done well, it can be an…
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Usability isn’t just about eliminating frustration anymore
[This is an excerpt of an article published in UX Magazine on June 16, 2010.] I’m a devotee of TED talks. I was once assigned to watch several TED talks to deconstruct what made each a good or a bad presentation. TED topics are wide-ranging, though they generally relate to the categories that make up…
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Beyond frustration: 3 levels of happy design
Most of us in the UX disciplines are here: Users can use the design, but they’re not excited about it. You already know about eliminating frustration. The team is constantly working to remove obstacles and hindrances that prevent users from reaching their goals. Ideally, through remedying those problems, you’ll gain users’ trust. But it’s more…
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The difference between good UX teams and great ones, with Jared Spool
I had a blast in this conversation with Jared Spool (recorded June 7, 2008) about what qualities make user experience design teams great and why some teams just can’t get past good.