Tag: design
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Usability isn’t just about eliminating frustration anymore
[This is an excerpt of an article published in UX Magazine on June 16, 2010.] I’m a devotee of TED talks. I was once assigned to watch several TED talks to deconstruct what made each a good or a bad presentation. TED topics are wide-ranging, though they generally relate to the categories that make up…
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Beyond frustration: 3 levels of happy design
Most of us in the UX disciplines are here: Users can use the design, but they’re not excited about it. You already know about eliminating frustration. The team is constantly working to remove obstacles and hindrances that prevent users from reaching their goals. Ideally, through remedying those problems, you’ll gain users’ trust. But it’s more…
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Tools for plotting a future course of design, checking progress
“Let’s check this against the Nielsen guidelines for intranets,” she said. We were three quarters of the way through completing wireframes for a redesign. We had spent 4 months doing user research, card sorting, prototyping, iterating, and testing (a lot). At the time, going back to the Nielsen Norman Group guidelines seemed like a really…